August 13, 2013
AgencyClients flee direct writers and return to independent agents-
According to a recent study by Hanover Group, the lure of a “cheap” policy and bypassing the “middleman” wears off pretty quickly and many of those customers return to an independent agent. The article does not indicate this, but I believe a few more reasons customers switch back (aside from reasons mentioned) are: clients like knowing who they are dealing […]